Ben vs. Turbo Tax
03_Joylee Ann Quiambao: Thank you for contacting Intuit TurboTax Technical Department. Please give me a moment while I read on your concern.
Benjamin Ingman: ok
Benjamin Ingman: i need to speak to one of your agents, alfred tamayo
03_Joylee Ann Quiambao: Let me make sure I understand your concern. The way I understand it you want to speak one of our agents
Is that correct?
If yes, I would like to inform you that we do have tools in transferring our customers
Benjamin Ingman: yes
Benjamin Ingman: please transfer me to alfred
03_Joylee Ann Quiambao: I would like to inform you that we do have tools in transferring our customers
Benjamin Ingman: good, please transfer me to alfred tamayo
03_Joylee Ann Quiambao: May I know your issue?
Benjamin Ingman: the issue is complex, and alfred knows the background
03_Joylee Ann Quiambao: I would like to inform you that we do have tools in transferring our customers
Benjamin Ingman: that's great, transfer me to ALFRED TAMAYO
03_Joylee Ann Quiambao: would like to inform you that we do have tools in transferring our customers
03_Joylee Ann Quiambao: I apologize for the inconvenience.
Benjamin Ingman: that's ok
03_Joylee Ann Quiambao: May I know your issue benjamin?
Benjamin Ingman: I would like to be transferred to ALFRED TAMAYO, one of your agents, I am aware that you have the technology to do this, so please do so
Benjamin Ingman: is this possible??
03_Joylee Ann Quiambao: I apologize for the inconvenience. As much as I want we do not have a tool in transferring customers to other agents
03_Joylee Ann Quiambao: It is impossible.
03_Joylee Ann Quiambao: I apologize for the inconvenience
Benjamin Ingman: so you do NOT have the ability to transfer me to alfred tamayo
03_Joylee Ann Quiambao: I do not have
Benjamin Ingman: ok thanks for your time.
03_Joylee Ann Quiambao: Okay
Mar 25th